Politique d’expédition

TECBEARS SHIPPING POLICY

Shipping Zones and Rates
(Only applicable to items purchased directly on store.tecbears.com)

Our fulfillment network includes warehouses in the United States, Europe, the United Kingdom, and Australia. Orders are dispatched from the warehouse that holds sufficient stock and provides the most efficient delivery to your destination.

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United States

Shipped from our Kentucky, Los Angeles, and New Jersey warehouses.
Delivery restrictions: We cannot ship to Alaska, Hawaii, Puerto Rico, other non-continental U.S. regions, or military addresses.

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Europe

Shipped from our Frankfurt, Germany warehouse. Pricing for TECBEARS products is based on the actual cost of shipping from the nearest warehouse to your destination. Our warehouse is in Germany, which is why the price for German customers reflects the lowest shipping cost. For other European countries, the price includes cross-border logistics, which is slightly higher.
Delivery restrictions: We cannot deliver to Overseas Dependencies, Islands, Remote Areas, or military addresses. UK orders are shipped separately from our UK warehouse.

Serviced Countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Note for these countries: Additional shipping fees apply to Denmark, Cyprus, Malta, Iceland, Norway, Switzerland, Liechtenstein, and other non-EU European destinations. Final shipping costs are displayed at checkout.

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United Kingdom

Shipped from our Luton warehouse.
This warehouse only services UK addresses.

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Australia

Shipped from our Sydney warehouse.

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Other Global Destinations

For destinations not listed above (including Asia, South America, Africa, and the Middle East), orders are shipped from our closest available warehouse.
Shipping costs, delivery times, and customs considerations vary significantly. Please contact sales@tecbears.com before placing your order for a personalized shipping quote and estimated delivery timeline.

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Important General Information

• Processing & Delivery Times: All timeframes are estimates in business days (Monday-Friday, excluding public holidays). They begin after order confirmation and payment clearance. Delays may occur due to customs, weather, carrier issues, or incorrect address information.

• Bulk & Wholesale Orders: Shipping costs for bulk or wholesale orders are calculated individually based on destination, weight, and customs regulations. Please contact us for a custom quote.

• Customs, Duties & Taxes: store.tecbears.com is not responsible for any customs fees, import duties, or taxes imposed by the destination country. These charges are the recipient's responsibility and are not included in our product prices or shipping costs. We cannot predict or advise on these fees.

• Order Tracking: Once your order ships, you will receive a confirmation email with a tracking number and carrier information.

• Address Accuracy: Please ensure your shipping address is complete and accurate. We are not responsible for delays or additional costs resulting from incorrect addresses.