Refund policy

TECBEARS SHIPPING POLICY

Last Updated: August 2026

This Shipping Policy applies only to products purchased directly from store.tecbears.com.

Important Shipping Notice

Shipping rates vary by destination and shipment weight.

The estimated shipping fees listed below are calculated according to:

Delivery location
Carrier shipping zone
Total shipment weight
Applicable remote-area or extended-distance surcharges

All shipping fees listed in this policy are estimates. The actual shipping fee displayed at checkout before payment will apply to your order.

Unless otherwise stated, estimated shipping fees are shown in USD. Customers checking out in another currency may see the corresponding local-currency amount at checkout.

Fulfillment Warehouses

TECBEARS operates regional fulfillment warehouses in:

United States
Germany
United Kingdom
Australia

Orders are generally fulfilled from the warehouse designated for each sales region.

All filament orders delivered within the United States are fulfilled and shipped exclusively from our warehouse in Kentucky.

European orders are primarily fulfilled from our warehouse in Frankfurt, Germany. UK orders are fulfilled from our Luton warehouse, and Australian orders are fulfilled from our Sydney warehouse.

In certain cases, such as multi-product orders, an order may be split into multiple packages for shipment. When applicable, separate tracking numbers will be provided.

United States Shipping

All filament orders delivered within the United States are fulfilled and shipped from our warehouse in Kentucky.

Because carrier transportation costs vary by destination, U.S. shipping rates are divided into zones based on the delivery location, carrier shipping zone and total shipment weight.

Customers located closer to our Kentucky fulfillment center generally have lower shipping costs, while destinations requiring longer-distance transportation may have higher shipping fees.

U.S. Delivery Restrictions

We currently do not ship to:

Alaska
Hawaii
Puerto Rico
Other non-continental U.S. territories
APO, FPO, DPO or other military addresses

Processing & Delivery Time

Processing Time: 1–3 business days
Estimated Delivery Time: 5–10 business days

U.S. Zone 1

Alabama, Arkansas, Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Maryland, Michigan, Mississippi, Missouri, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Virginia, West Virginia and Wisconsin.

Estimated Shipping Fee: $0

No minimum order value is required for the estimated $0 standard shipping rate in these destinations.

U.S. Zone 2

Kansas, Louisiana, Maine, Massachusetts, Minnesota, Nebraska, New Hampshire, Oklahoma, South Dakota, Texas and Vermont.

Estimated Shipping Fee: $1

The estimated fee varies according to the delivery ZIP code and total shipment weight.

U.S. Zone 3

Colorado, Montana, New Mexico, North Dakota and Wyoming.

Estimated Shipping Fee: $2

The estimated fee varies according to the delivery ZIP code, carrier shipping zone and total shipment weight.

U.S. Zone 4

Arizona, Idaho, Nevada and Utah.

Estimated Shipping Fee: $3

The estimated fee varies according to the delivery ZIP code and total shipment weight.

U.S. Zone 5

California, Oregon and Washington.

Estimated Shipping Fee: $6

The estimated fee varies according to the delivery ZIP code and total shipment weight.

U.S. Shipping Fee Notice

The shipping fee ranges above are estimates only.

The actual shipping charge may vary according to:

Delivery state
Delivery ZIP code
Number of products ordered
Total shipment weight
Carrier shipping zone
Applicable remote-area or carrier surcharges

The actual shipping fee displayed at checkout before payment will apply to your order.

European Shipping

European orders are primarily fulfilled from our warehouse in Frankfurt, Germany.

European shipping rates vary according to the destination country, carrier shipping zone, cross-border transportation requirements and total shipment weight.

Countries closer to our German fulfillment warehouse generally have lower shipping costs, while destinations requiring longer-distance or cross-border transportation may have additional shipping charges.

The United Kingdom is served separately by our UK warehouse and is not included in the European shipping zones below.

European Delivery Restrictions

We may be unable to deliver to:

Overseas territories and dependencies
Certain islands
Remote postal regions
Military addresses
Locations not supported by our carriers

Processing & Delivery Time

Processing Time: 1–3 business days
Estimated Delivery Time: 5–14 business days

Europe Zone 1

Austria, Belgium, Czechia, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Romania, Slovakia, Slovenia and Spain.

Estimated Shipping Fee: $0

Europe Zone 2

Denmark, Estonia, Ireland and Portugal.

Estimated Shipping Fee: $1

The estimated fee varies according to the destination and total shipment weight.

Europe Zone 3

Croatia, Finland and Sweden.

Estimated Shipping Fee: $2

The estimated fee varies according to the destination, carrier shipping zone and total shipment weight.

Greece

Shipping to Greece varies significantly depending on the delivery location and shipment weight, particularly for islands and remote delivery areas.

Estimated Shipping Fee: Calculated at checkout based on shipment weight

The shipping charge may depend on:

Delivery address
Delivery postal code
Total shipment weight
Carrier shipping zone
Remote-island or extended-area surcharges

Remote islands, extended delivery areas and heavier shipments may incur higher carrier charges.

Europe Shipping Fee Notice

All European shipping fees listed above are estimates only.

The actual shipping charge may vary according to the destination, postal code, shipment weight and applicable carrier surcharges.

The actual shipping fee displayed at checkout before payment will apply to your order.

Other European Destinations

For European countries not included in the confirmed shipping zones above, shipping availability and estimated costs depend on the destination, available carrier service and warehouse inventory.

This may include:

Bulgaria
Cyprus
Malta
Iceland
Norway
Switzerland
Liechtenstein
Other non-EU European destinations

Please enter your complete delivery address and postal code at checkout to confirm shipping availability and view the applicable shipping fee.

If no shipping method is available at checkout, please contact sales@tecbears.com before placing your order.

United Kingdom Shipping

UK orders are fulfilled from our warehouse in Luton, United Kingdom.

The UK warehouse serves UK delivery addresses only.

Processing & Delivery Time

Processing Time: 1–2 business days
Estimated Delivery Time: 3–7 business days

Estimated Shipping Fee: $0 for eligible UK destinations

Remote areas, islands or destinations outside the standard mainland delivery network may be subject to additional carrier charges.

The actual shipping fee displayed at checkout before payment will apply to your order.

Australia Shipping

Australian orders are fulfilled from our warehouse in Sydney, Australia.

Shipping rates vary according to the delivery state or territory, postal code and total shipment weight.

Processing & Delivery Time

Processing Time: 1–3 business days
Estimated Delivery Time: 5–12 business days

Australia Zone 1

The following states and territories are included:

Australian Capital Territory
New South Wales
Northern Territory
Queensland
South Australia
Tasmania
Victoria

Estimated Shipping Fee: $0

Australia Zone 2 — Western Australia

Orders delivered to Western Australia are subject to shipping fees based on the total filament weight and delivery postal code.

Estimated Shipping Fee: $1.40

The estimated fee varies according to the delivery postal code and total shipment weight.

Remote or extended-area destinations may be subject to additional carrier surcharges.

Australia Shipping Fee Notice

All Australian shipping fees listed above are estimates only.

The actual shipping charge may vary according to:

Delivery state or territory
Delivery postal code
Number of products ordered
Total shipment weight
Applicable remote-area or carrier surcharges

The actual shipping fee displayed at checkout before payment will apply to your order.

Other Global Destinations

For destinations not listed above, including parts of Asia, South America, Africa and the Middle East, shipping availability, delivery time and shipping costs may vary significantly.

Orders may be fulfilled from the closest available warehouse that is able to serve the destination.

Before placing an order, please contact:

sales@tecbears.com

Please provide:

Products you wish to purchase
Required quantities
Destination country
Complete postal code

Our team will check shipping availability and provide an estimated shipping cost and delivery timeline.

How to Check Your Shipping Cost

To check the shipping fee applicable to your order:

Add the products you wish to purchase to your cart.
Proceed to checkout.
Enter your complete delivery address and postal code.
The available shipping method and actual shipping fee will be displayed before payment.

Shipping fees are not calculated solely according to the order value.

The final shipping rate may be affected by:

Delivery destination
Product quantity
Total shipment weight
Carrier shipping zone
Remote-area surcharges

All shipping fee ranges shown in this policy are provided for reference only. The actual shipping fee displayed at checkout before payment will apply.

Processing and Delivery Times

All processing and delivery timeframes stated in this policy are estimates in business days, Monday through Friday, excluding public holidays.

Order processing begins after:

The order has been successfully placed
Payment has been confirmed
Delivery information has been verified

Estimated delivery time does not include the processing period unless otherwise stated.

Delivery delays may occur because of:

Severe weather
Carrier disruptions
Peak-season shipping volume
Customs inspections
Remote-area delivery
Incorrect or incomplete delivery information
Public holidays
Events outside TECBEARS' reasonable control

Carrier delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Shipping Delays

If an order cannot be dispatched within the expected processing period, TECBEARS may contact the customer with an updated shipping estimate.

Tracking information may require additional time to update after a shipping label has been created.

TECBEARS is not responsible for delays caused by carriers, customs authorities, severe weather, public holidays or other circumstances outside our reasonable control.

Split Shipments

In certain circumstances, an order may be divided into multiple shipments, including when:

Products are stored in different warehouses
Some products are available for shipment earlier than others
Separate parcels provide a more efficient fulfillment option

Customers may receive more than one tracking number.

Receiving products in separate packages does not necessarily mean that items are missing from the order.

All U.S. filament orders are shipped from our Kentucky warehouse.

Bulk and Wholesale Orders

The estimated retail shipping fees shown in this policy and during normal checkout may not apply to bulk, distributor or wholesale orders.

Shipping costs for these orders are calculated individually according to:

Destination
Shipment weight
Shipment dimensions
Parcel or pallet requirements
Warehouse availability
Customs and import requirements
Available carrier services

Please contact sales@tecbears.com for a customized shipping quotation.

Customs, Duties and Taxes

Orders shipped domestically from a local warehouse will normally follow the applicable domestic delivery process.

For cross-border shipments, customs duties, import taxes, brokerage fees or local handling charges may be imposed by the destination country, customs authority or carrier.

Unless expressly stated otherwise:

Customs duties and import taxes are not included in the product price
Customs duties and import taxes are not included in the shipping fee
The recipient is responsible for paying any applicable charges
TECBEARS cannot predict the final amount charged by local authorities

If a customer refuses to pay applicable customs duties or import charges, the shipment may be returned or abandoned.

Any return shipping fees, customs charges, handling fees or other related costs may be deducted from any applicable refund.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing the available tracking number and carrier information.

Tracking information may require additional time to update after the carrier receives the shipment information.

For orders divided into multiple shipments, more than one tracking number may be provided.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Please verify the following information carefully before placing your order:

Recipient name
Street address
Apartment, suite or unit number
City
State, province or territory
Postal code
Country
Telephone number

TECBEARS is not responsible for delivery delays, failed deliveries, address-correction fees or additional shipping costs caused by incorrect or incomplete information provided by the customer.

If an address correction is required, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has already been shipped.

Undeliverable, Refused and Returned Packages

A shipment may be returned to us because of:

Incorrect or incomplete delivery information
Refused delivery
Unsuccessful delivery attempts
Failure to collect the package
Unpaid customs duties or import taxes

If a package is returned, additional shipping fees may apply before the order can be resent.

Original shipping fees, return shipping fees, carrier handling charges and customs-related costs may be deducted from any applicable refund.

Lost or Damaged Packages

If tracking indicates that a package has been lost, or if your shipment arrives visibly damaged, please contact us as soon as possible at:

sales@tecbears.com

Please provide:

Your order number
Tracking number
A description of the issue
Clear photographs of the outer packaging and damaged products, if applicable

Claims may be subject to the carrier's investigation procedures and submission deadlines.

Contact Us

For questions regarding shipping availability, estimated shipping fees, delivery restrictions, tracking or shipping quotations, please contact:

Email: sales@tecbears.com

For existing orders, please include:

Your order number
Destination country
Complete delivery postal code
A brief description of your question or issue